![]() the organization does not require sharepoint). with Exchange and Sharepoint), which means that there are capabilities an organization is paying for that are not actually needed (e.g. Price: This can seem somewhat counter intuitive, and how can a third party provide a better price than Microsoft can provide? The reality is that Microsoft is typically providing Lync Online as part of a package or bundle (e.g.Whereas a third party will likely have more focus on the needs of the customer, potentially considering the needs within a certain niche, as well as ensuring that the customer obtains great service for their unique needs. However this tends to be a lowest common denominator and generally does not always provide everything an organization may need. Microsoft is great at providing a common set of capabilities that typical organizations need. Full Service: One of the challenges for Microsoft is the sheer number of customers it is going to enable, and the wide range of capabilities and needs these customers will have.With regard to the unique capabilities a third party can provide, in addition to the ability to make and receive phone calls, these typically fall into the following categories: Hence any third party that can provide such voice capabilities can enable the full benefit of Unified Communications without the organization having to deploy Lync on premises. Though both are possible it does reduce the overall benefits of Unified Communications provided via Lync Online, meaning that the capabilities are only provided for communication within the organization and for conferencing. Without this capability, though Lync Online does provide great Unified Communications capabilities, an organization still needs to decide how to provide this phone call capability with an existing PBX or go to a business VoIP provider such as those covered within the WhichVoIP web site. The limitations are primarily associated with the fact that Lync Online does not provide PBX like functionality, and the ability to make and receive PSTN calls. Though these are reasonable reactions, when you consider the reasoning behind why such options exist it helps highlight some of the limitations of Lync Online.įirstly, these options exist because there are both limitations within Lync Online, as well as unique capabilities that third parties can provide. ![]() When an organization first learns that there are third party options to obtaining Lync via a hosted model, there is at first surprise that this is even an option followed by the question of why such an option exists when Microsoft already provides such a capability. Even if you don't use it much this semester, it will likely come in handy down the road.Why consider using a third party for hosted Lync? I would suggest giving it a try and becoming familiar with the possibilities. I normally don't stay logged into Lync unless I'm using the tool. If you want to meet with me via Microsoft Lync, you'll need to make an appointment, just as if you were coming to the office. Follow the instructions, and you're good to go. You will need to download a bit of software. It will take you to a "getting started" page. Near the bottom, you'll see "Lync for Pitt" in blue letters. When you do, you'll see a variety of items on the right hand side of the screen. To use Microsoft Lync, you must first set it up. This tool is particularly helpful for commuter students in bad weather. (We could even hold class on Microsoft Lync-although he won't.) We can even share one another's screens. More than one student can visit with a professor at the same time. ![]() Microsoft Lync allows you to visit with your professor from home-or wherever you happen to be. It's expensive, but as a Pitt student, it costs you nothing. It's a little Skype, though it can do more things. Microsoft Lync Information Microsoft Lync Information
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